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Privacy Policy

At ArcTrace, we value your privacy and are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

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ArcTrace strives to maintain the accuracy and reliability of the information presented on this website but makes no warranties of any kind regarding its completeness, accuracy, or suitability. Our website may contain links to external sites, and we are not responsible for the content or privacy practices of those third parties.

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ArcTrace is not liable for any direct, indirect, or incidental damages arising from the use—or inability to use—our website, services, or materials. We may update this Privacy Policy periodically, and continued use of our site constitutes your acceptance of any such changes.

Information We Collect

We collect limited and relevant information to provide, improve, and secure our IT and digital services. This may include:

  • Personal Information: Name, email address, company name, or contact details you provide through forms, emails, or service inquiries.

  • Technical Information: Browser type, IP address, device identifiers, and browsing behavior collected through analytics and cookies.

  • Cookies and Tracking: Cookies help us analyze traffic, enhance functionality, and personalize user experience. You can disable cookies in your browser settings at any time.

We collect only the information necessary for business purposes and always with your consent where required by law.

How We Use and Share Information

Your information is used to deliver quality service and maintain a secure and personalized experience. Specifically, we use your data to:

  • Respond to inquiries, project requests, or service support needs

  • Improve website performance and optimize our user experience

  • Send updates or marketing communications (only if you have opted in)

  • Comply with legal or regulatory requirements

ArcTrace Labs does not sell or rent personal data to any third parties. In certain cases, we may share limited information with trusted third-party service providers (e.g., hosting, analytics, email services) solely to support business operations — under strict data protection agreements ensuring confidentiality and compliance with PIPEDA.

Data Protection, Access, and Your Rights

We use industry-standard security measures, including encryption, secure servers, and controlled access, to protect your personal information from unauthorized access, misuse, or loss.

Under Canadian privacy laws, you have the right to:

  • Request access to the personal information we hold about you

  • Ask for correction or deletion of your personal data

  • Withdraw consent for data collection or communications at any time

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